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Preferred Supplier from Day One

By May 7, 2024Articles, Community

In September, Erin our BDM for Auckland, went and visited Skin Institute Silverdale and got some fantastic feedback!

Erin met with Kristina, the Practice Manager at Skin Institute Silverdale.

Kristina said Skin Institute have been with Nitrogenx as their preferred supplier from day one. They initially chose Nitrogenx due to their knowledge, that we are professional, reliable and NZ owned. They also mentioned that they love their driver, who they said always arrives promptly, is efficient and lovely to deal with.

How did you discover Nitrogenx? “GPs and Skin Institute have always used Nitrogenx so it was a given”. 

Feedback on our Delivery Team? “Can’t fault them – Always very very pleasant”. 

Kristina defines quality customer service as reliability, organisation and a business which communicates well and is pleasant to deal with.

What could we improve on? “Nothing!”

We asked Kristina to rank the below in order of what matters most to her, as her top 5, when choosing a Supplier:

•    Cost and Time Savings – less invoices no need to carry extra stock (1)
•    Correct delivery – first time, every time. (2)
•    Responsiveness – answering the phone, replying to emails quickly. (3)
•    One delivery person for all services. (4)
•    Fixing Issues that arise quickly and efficiently. (5)
•    100% NZ Owned & Operated.
•    Online ordering of Services.

Kristina and the team were appreciative of a beautiful morning tea & cake and passed on a thank you to Erin and Nitrogenx.

We would like to thank Skin Institute Silverdale for the fantastic feedback – makes it all worthwhile to have happy customers!

If you would like a Morning Tea for your Team, please contact your Account Manager to arrange a feedback session.